Network Activities

9 November 2009: European Workshop on Service Systems (EWOSS) - Call for papers

European Workshop on Service Systems (EWOSS)
System as a Fundamental Abstraction of Service Science
November 9 2009, Eindhoven, The Netherlands

Call for Papers

The system concept has been used in everyday life to help us understand complex phenomena, both physical and conceptual. For example, meteorologists talk about “weather systems”; social workers deal with “social systems”; doctors treat “human systems”; and, of course, most people nowadays have their own “computer systems” (both hardware and software). Thought leaders in Service Science are turning to the system abstraction for solutions.

A service system is “a configuration of people, technologies, and other resources that interact with other service systems to create mutual value.” Viewing services as systems allows us to study their structure, reason about their properties and behavior, understand their processes, and test their validity. In addition, thinking about services in terms of systems also forces us to consider their limitations and constraints, and their environments and contexts. The system concept is therefore a powerful abstraction for services.

The aim of the proposed workshop is to bring like-minded people together to develop a research agenda for service systems, focusing particularly on their foundations. Since the field is new and the workshop has no previous instances, we intend to run the workshop as a discussion forum where researchers and practitioners can share and debate their ideas, and present their work-in-progress. With this in mind, we are seeking either full papers, or, if not possible, extended abstracts on topics including, but not limited to:

  • Theories, concepts, metaphors, and analogies of service systems;
  • Service system development methods, principles and patterns for system analysis, modeling, design, implementation, and evolution;
  • Techniques, notations and languages for describing, specifying and modeling service systems;
  • Techniques, methods and languages for service system configuration, composition, and integration;
  • Formal and informal models of service systems, including quality and economic models of services.
  • Service system architectures;
  • service system simulation;
  • Service system management;
  • Case studies, experience reports, examples, and use case scenarios of service systems.

Important Dates

October 01: Submission deadline
October 20: Notification of acceptance
October 28: Camera ready version

Submission Information for Authors

We are looking for original work that has not been published or considered for publication elsewhere. Full papers or extended abstracts should be written in accordance with the guidelines of InderScience ( The length of full papers should be no longer than 20 pages or 7000 words, whereas extended abstracts should be no less than 1000 words (excluding figures). Both types of submission will be reviewed by at least two reviewers, whose recommendations determine whether a paper/abstract will be accepted, accepted subject to changes or rejected. Accepted papers or extended abstracts will be published as a Research Report of Service Research & Innovation Institute (SRII) and made available to the delegates at the workshop. After the workshop, a selection of the best papers from the workshop will be published as a Special Issue on “Service Systems: Practice and Experience”, to be published by International Journal of Services Technology and Management (IJSTM) ( The Special Issue will focus on empirical work of service systems, including case studies, experience reports, examples, and use case scenarios. Prospective authors of the Special Issue should therefore prepare their paper according to this focus. Enquires on the Special Issue should be directed to the guest editors Ian Miles (, Liping Zhao (, or Linda Macaulay (

Submissions should be made via Easychair at the following address:

Proprospective authors who wish to submit a paper, please fill in the Intention to Submit form.

Workshop Programme

The workshop will be held on November 9, 2009, a day before ECOWS09. We are pleased to announce that Kris Singh, President of Service Research & Innovation Institute and Strategic Programs, and Director of Service Science Research IBM Almaden Research Center, will address the keynote speech for the workshop. The preliminary workshop programme is given below.

  9.00am   Coffee and Registration
10.00am   Welcome and Introduction
10.05am   Keynote Speech
10.50am   Session 1: Parallel Presentation Sessions
12.30pm   Lunch, Poster Presentations and Networking
  2.00pm   Invited Talk
  2.45pm   Session 2: Parallel Presentation Sessions
  4.30pm   Coffee break
  5.00pm   Session 3: The Way Forward: Roadmap and Action Plan
  6.00pm   Close

Workshop Organisation and Committee Members