Network Members - Companies
Sandra Ward / Beaworthy Consulting
Application of service science to information service provision
Alan Huang /
service innovation, design innovation, service science
Stephen McLaughlin / IVI, NUI Maynooth
Service innovation, Role of ICT in SI, Innovation across knowledge intensive systems
Alejandro Arevalo / BMI Media
S-DL, Service system, Service mindset, service design
Nick Frank / Noventum Service Management Consultants
Service Innovation in Manufacturing and technology businesses
John Forrester / Ancitel Spa
Development of services by public administration for citizens and businesses: methodology, implementation, and use.
Vitor Vieira Alves / Portuguese SSME-PT Board
Service Desgin, Service Thinking, Service Science, Creative Models
Arjan Dhillon / VC
Emerging Technologies and Service Offerings
Brendan McCarron / Chartered Institute of Public Finance and Accountancy
Design and improvement of public services; Application of service science to public service domain
Richard Garner / IBM and Jordan University of Science and Technology
Service science research, development, innovation Design and validation of service systems; SSME curriculum development
Dr. Martinus Tukiran / Magna Transforma Consulting Group
Service Strategy
Steve Dore / IIS Ltd
Innovation in manufacturing companies
Steve Dore / IIS Ltd.
Innovation in manufacturing companies
Brendan McCarron / Chartered Institute of Public Finance and Accountancy
Design and improvement of public services; Application of service science to public service domain
Richard Garner / IBM and Jordan University of Science and Technology
Service science research, development, innovation Design and validation of service systems SSME curriculum development
Dr. Martinus Tukiran / Magna Transforma Consulting Group
Service Strategy
Rachael Watson / TrusTECH, NHS North West Innovation Hub
Service Innovation, Technology Innovation, Organisational Learning and Knowledge Exchange, Intellectual Propert, Commercialisation of Healthcare Innovation
Prof.Dipl.Architect Bob Awofeso / Chartered-Certified Institution of Architect-Engineers
Research Areas - aRCHITECTURE & eNGINEERING dESIGN Research Topics - [1] Design Standards & Accreditation [2] Numerical Analysis & Modelling [3] IT Systems and Project Design Solutions
Hilbrand Rustema / Dutch chapter of AFSMI
Service innovation and transformation
Stephen Downton / CIMA
Service, customer experience
Jane Searles / Independent Consultant
ocal Government, Application of Systems Thinking, Application of the Viable Systems Model, Need Led service delivery, Collaborative service delivery and shared learning, Innovation in Services
Hans Van Mingroot / IBM Academic Relations
SSME focussed curriculum development. Service system innovation. Role of global skills-shifting and concentration in service systems. Impact of global enterprise integration onto service systems.
Fernando Arruda / ISG Consulting
Service Design
Michelle Martin / TrusTECH NW NHS Innovation Hub, UK
Dissemintaion of Service innovations within the NHS
Alexey Alekhin / CEO Non-profit Partnership of Strategic Outsourcing Development Assistance (Russian Federation)
Partnership
Youakim Badr / INSA de Lyon, France
Services Sciences; Service-Oriented Computing; Ineroperability & Integration; Data-centric & Business Process Modelling; Security & Risk Management; Complex & Dynamic Systems; Computational Evolutionary
Arnold Beekes / theproperway.com
Service Innovation
Shoshan Shacham / SHACHAM3I.COM
New service deployment process
Eamonn Kennedy / Ovum
Development of service science as a mainstream concept in academia and in the business community and recognition of its value by relevant government bodies.
Jordi Busquets / IBM
SSME
B McCarron / CIPFA
Public Sector service system management
Keith Instone / IBM
User experience and service design. Application of SSME research to improve the experience people have with service systems.
Graham Hill / Strategyn UK
Application of service-dominant logic and service science to service innovation
Juan Pablo Napoli / IBM
SSME, BPM, SOA, ITIL, IT Services
Tarun Sainani / IBM Partnerworld
To pursue MSC in Service Science from UK and then a Phd in Service Science.
Daniel Santos / CEFET-RJ (Brazil)
Knowledge Intensive Services; Process Management; Sourcing Activities;
Michael Lyons / BT
Service design, delivery and innovation, Dynamic Modelling (of service delivery systems), Management of complexity and complex service systems.
Richard Taylor / Concinnitas
SSME research and development, Education and training
Peter Ward / IBM (UK) Ltd
SSME as a way of formalising the services businesses need to deliver and managing them from creation through delivery and to withdrawal.
Dhruw Joshi / Design of Global IT Service Solutions for Hewlett Packard
Service Levels, Service Management , Service Oriented Architectures
Terry Mahoney / Selex Galileo
Soft Systems Methodology, Customer Intimacy strategies, scenario planning
Wilhelm Taurel / AFSMI German Chapter
Service Engineering, Service Management, Service Innovation, Service Research Solution Management
John Matthews / Comscient Group
Services Marketing, Services Process Innovation, Services Automation, Agile Service Operations, Knowledge-Based Services, Professional Services Delivery
Christian Cook / Motorola
To simplify collaborative B2B service ecosystem working environments across E2E Service Supply Chain Operations; to improve our understanding of e-business patterns and network innovation which all require methodologies and techniques a level beyond the accepted ‘Best-in-Class’ to ensure service businesses are more effective and agile for their customers.
Brian Chang / Trend Micro
eService, Consulting service, service development, service innovation
Bouron thierry / France Telecom
Services Sciences
Jim Spohrer / IBM
short term -- SSME certificates available to all students of all disciplines and all levels
long term - unified theory of service systems and optimal value co-creation from customer-provider interactions, will require a deep theory of resources life cycle interactions