SRII Special Interest Group on Knowledge-Intensive Service Systems

Knowledge-Intensive Service Systems (KISS)

KISS: Benefits of Knowledge Intensive Service Systems

The key benefits of technology-based innovation in knowledge intensive service systems include the following:

  1.  Reducing the cost of the knowledge intensive services by increasing the level of automation in service delivery thus allowing relatively inexperienced people to perform very sophisticated tasks quickly and increasing the opportunity for self-service
  2. Increasing the opportunity for co-creation of value between service providers and service consumers by interacting with a wider range of knowledge and knowledge sources.
  3. Increasing the opportunity for service innovation through exploiting a more holistic, systems view of service, including emerging knowledge based technologies.