22nd Service Conference and Workshop 6-8 November 2008

The three days eventl features Dr. Jim Spohrer of IBM's Almaden Research Centre, in Silicon Valley, CA, talking on SSME, Dr. Allan Mayo on the government perspective, and Professor Evert Gummesson filling in the dots for academia by relating this to complex business networks, relationship marketing and technology.
Presentations available to download:

• Employers' Needs for SSME Curricula Development: A Framework for Service Science Curricula by Steve Street, IBM (UK) Ltd
• How are service-dominant logic, service science and many-to-many marketing related? by Evert Gummesson, Stockholms University School of Business, Sweden
• The Elephant and the Blind Men, Who's Who by Farhad Shafti, Umit Bititci and Robert Van Der Meer, University of Strathclyde
• A Blueprint for UK SSME Education by Linda A Macaulay, Babis Theodoulidis, Claire Moxham, Centre for Service Research, The University of Manchester, UK
• Developing an MSc Module in Services Science by Michael Lyons, BT
• Government's Role in Service Science and Innovation in Services by Allan Mayo, BERR Services Policy Unit
• Reviewer's Observations and Recommendations by Irene Ng, Director, Centre for Service Research, AIM (UK) Lead Service Fellow, University of Exeter
• The New Landscape of Performance Based Contracts by Irene Ng, Director, Centre for Service Research, AIM (UK) Lead Service Fellow, University of Exeter
• Service Science and the Future Wealth of Nations by Jim Spohrer, Director, Service Research, IBM Almaden Research Center