Case Studies in Service Innovation, CSSI'12

Theodoulidis, B., Tan, Y. L., and Macaulay, L. (Eds) (2012). Case Studies in Service Innovation CSSI’12, Workshop Proceedings from 24th International Conference on Advanced Information Systems Engineering (CAiSE’12), Gdańsk, Poland. 26 June 2012. ISBN 978-0-9565994-2-1 (printed version), 978-0-9565994-3-8 (electronic version)