SRII Special Interest Group on Knowledge-Intensive Service Systems

Knowledge-Intensive Service Systems (KISS)

KISS SIG > SIG Leadership Team

Gerhard Satzger

Director Karlsruhe Service Research Institute

University of Karlsruhe, Germany

Dr. Gerhard Satzger has obtained a diploma in Business Engineering from the University of Karlsruhe and an MBA from Oregon State University/USA. In 1993, he completed a Ph.D. program at the University of Giessen, before he earned his “Habilitation” from the University of Augsburg based on his work on „Capital Intensive Services in Global Markets“.

In 1989, Dr. Satzger joined IBM and initially held several consulting and financial management positions. Later, he spent time as assistant professor at the University of Augsburg before returning to IBM Germany as head of controlling in 1998. From 2001 to 2002 he ran the central planning group for IBM Europe/Middle East/Africa, based in Paris. From 2003 onwards, he was CFO of Global Technology Services in Germany - IBM's business unit that includes the IT outsourcing business as well as technical infrastructure projects.

Since the beginning of 2008, Dr. Satzger is heading the research group “Service Innovation & Management” in the Karlsruhe Service Research Institute, a joint institution of IBM and the University of Karlsruhe.