SRII Special Interest Group on Knowledge-Intensive Service Systems

Knowledge-Intensive Service Systems (KISS)

KISS SIG > SIG Leadership Team

Pim den Hertog

Research coordinator, Amsterdam Centre for Services Innovation

Amsterdam Business School / University of Amsterdam,The Netherlands

Pim den Hertog (Gouda, 1966) is research coordinator of Amsterdam Centre for Service Innovation (AMSI) at the Amsterdam Business School, University of Amsterdam. He also works on finalising his PhD-thesis on managing service innovation.

Pim originally graduated as an economic geographer (Utrecht University, cum laude) and joined TNO Strategy, Technology and Policy in 1990. Here he was involved in numerous research projects on innovation, innovation policies, technology assessment and ICT. At TNO he started working on service innovation, which has developed into one of his major research interests since then. In 1998 he co-founded Dialogic Innovation & Interaction (now 25 persons) a research based consultancy with specialisations in innovation (measurement, strategic advice and policy studies), broadband/content industries and E-government. Dialogic has developed into a well respected research and advisory firm in the Netherlands.

Pim’s research interests are in management of national innovation systems, knowledge transfer, service innovation, innovation policy-making (including evaluation) and innovation governance. On clusters he edited two books for the OECD i.e. Boosting Innovation. The Cluster Approach (June, 1999, together with Theo Roelandt) and Innovative Clusters. Drivers of National Innovation Systems (June 2001, together with Edward Bergman and David Charles). He edited another one on commercialising Professional Research Organisations (Turning Science into Business. Patenting and licensing at Public Research Organisations, OECD, 2003). He also contributed to the recent OECD publications on innovation governance (Governance of Innovation Systems, OECD, 2005). Among the many research and consultancy projects in which he took part are two major EU sponsored innovation in services projects. With Professor Bart van Ark he lead a four year project looking into the innovativeness of Dutch service industries and the scope for service innovation policy.

In 2005-2006 he co-ordinated a EU-project in co-operation with University of Manchester (UK), Servilab (Spain) and Frauenhofer (Germany) on R&Dneeds of business related services for DG Internal Market and Services of the European Commission. Other recent work includes projects on designing an Enterprise Monitor, work on innovation governance in 9 EU-countries (together with Gaia) as well as work on innovation governance in the field of ICT, evaluation of various innovation schemes including the Dutch R&D tax credit scheme (WBSO) and the innovation voucher scheme and (measuring) public private knowledge transfer.

In 2006-2007 he was member of the European Commission’s (DG Enterprise) Expert group on innovation in services and contributed to its report Fostering Service innovation. Over the years he presented his work on many occasions and in various countries, including Australia, Austria, Belgium, Germany, UK, France, Denmark, Sweden, Norway and Taiwan. He works for various Dutch Ministries, EU and OECD. Pim has published more than 150 reports, articles, book chapters and edited three books for the OECD. He is a reviewer for various journals. He acts on a regular basis as a guest lecturer at different universities. Pim is married to Inge Klein and father of Pol (2002), Lieve (2004) and Bloeme (2006) and lives in Doetinchem.