SRII Special Interest Group on Knowledge-Intensive Service Systems

Knowledge-Intensive Service Systems (KISS)

KISS SIG > SIG Leadership Team

Michael Lyons

Chief Researcher, Services and Systems Science

BT, Adastral Park, UK

Dr. Michael Lyons has over 30 years experience of telecommunications research, which has included device development for optical communications systems, and studies in the areas of display technologies and the environmental impact of telecommunications. For the past ten years he has worked in the area of business modelling and scenarios planning, establishing a new research team to work on long-term strategic issues. This team provides business analysis and decision-support tools to BT including the development of computer-based business simulations. The group's work includes research into regulatory issues, industry structure and future service demand, as well as the development of computer simulation techniques.

Michael's current research interests include service science, systems thinking, complex systems and the way in which computer simulations are used by organisations to support decision-making Michael has also worked on a number of strategic studies, looking at the future development of the Information Society, and has a particular interest in the new social, economic and business models that are emerging. He has published extensively on the impact of emerging ICT on both organizations and wider society.

Recently Michael has taken a lead role in coordinating Service Sciences activities within BT’s Research and Technology unit. He represents BT in a several initiatives related to Service Sciences. These include the EPSRC-supported UK network on Service Science, Management and Engineering (SSMEnetUK), serving on the steering committee of a Royal Society project on service innovation (Hidden Wealth: the contribution of science to service innovation) and membership of an EC advisory group on Open Innovation and e-services.