Case Studies in Service Innovation: Two day conference 14/15th June 2010

Case Studies in Service Innovation: Two day conference
June 14th/15th 2010
Hosted by SSMEnetUK and Centre for Service Research, MBS
Manchester Business School, MBS West, Lecture Theatre 2.42
The University of Manchester, England

Presentations and CASE BOOK available to download: 
 

• What Service Innovation Means to Me, George Miller, Client Industry Executive and Global Head of Marketing, BT Global Services, London, England
   
• Service Systems, Value Propositions, and Service Innovation, Stephen K. Kwan, PhD, Professor of Management Information Systems, College of Business, San José State University San José, California, USA

• Case Studies in Service Innovation, June 2010, Macaulay, L., I. Miles, J. Wilby, Y.L. Tan, B. Theodoulidis, L. Zhao, published by Centre for Service Research, Manchester Business School, ISBN 987-0-9565994-1